📦 Peek Breeze Return Policy
Exchange and Refund Policy – Peek Breeze
At Peek Breeze, we want you to be completely happy with your purchase.
When you order, Peek Breeze is happy to cover the shipping to your door.
However, for exchanges or returns, return shipping costs are paid by the customer.
Exchanges and returns
We accept exchange or refund requests within 14 days of receiving your order.
Pre-orders: the 14-day window starts when you receive the pre-ordered item.
Sale items: items bought on sale are final sale and cannot be exchanged or refunded.
🎄 Extended holiday returns: for purchases made from October 15, 2026, exchanges and returns are accepted until January 15, 2027, as long as the item hasn't been worn.
To be eligible:
Condition of returned items
Returned items must be unworn, unwashed and in their original condition — clean and free of hair, pet hair, odors or any other sign of use.
Quick reminder 🐾: fleece easily attracts hair and pet hair. Before returning an item, make sure to remove all pet hair and hair, especially if you have pets at home. A lint roller or lint brush works great. An item returned with pet hair or hair cannot be accepted.
If the item was delivered in a clear Peek Breeze bag, the bag must also be returned intact and in good condition, with no sticker, tape, shipping label or other marking applied directly to the bag.
IDENTIFYING YOUR RETURN
When you send your return, you must include a note inside the package with your full name and order number. This lets us match the package to your order. Without this note, your return cannot be processed.
If we have to search to identify who a package without a note belongs to, a $25 fee will be deducted from your refund.
Returns (refund)
Return shipping costs are paid by the customer.
The customer is responsible for shipping the item to the following address:
Peek Breeze
136 1re avenue
Stoneham-et-Tewkesbury, QC
G3C 2N1
Canada
We strongly recommend using a shipping service with a tracking number, as we are not responsible for lost packages.
Once we receive the item, it will be inspected.
If the item meets the conditions and is in its original condition, the refund will be issued to the original payment method.
Exchanges
Return shipping costs for an exchange are paid by the customer.
Once the item is received and inspected, the new item will be shipped at our cost, if available.
💌 How to make a return or exchange
To start a request, please email:
contact@peekbreeze.com
Please include:
• Your order number
• The reason for your return
• The tracking number of your return
Peek Breeze is a growing Quebec brand, and every order counts.
Thank you for being part of our wonderful community 🤍